14hib Privacy Policy

Our Commitment to Your Privacy

At 14hib, we take your privacy seriously. This Privacy Policy explains in clear terms how we collect, store, use and protect the personal information you share with us when using the 14hib platform — including our cricket betting, live casino, slots, and crash game services accessible to players across Bangladesh.

By accessing or using 14hib, you agree to the collection and use of information as described in this policy. If you disagree with any part of this Privacy Policy, please discontinue use of our services. This policy applies to all users of 14hib's platform regardless of whether they access it via a web browser, mobile browser or any other means from within Bangladesh or internationally.

Information We Collect

When you register for an account or use the 14hib platform, we may collect the following categories of personal information to enable service delivery, identity verification and security:

• Identity information: full name, date of birth, gender and a valid government-issued identification document where required for account verification.
• Contact information: email address, mobile number and, where supplied, a postal address within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Rajshahi or Khulna).
• Financial information: transaction records, deposit amounts, withdrawal requests and payment method identifiers (such as your registered bKash, Nagad or Rocket mobile wallet number). We do not store full card numbers.
• Technical information: IP address, device type, browser type, operating system, session timestamps, clickstream data and cookie identifiers collected automatically when you visit 14hib.
• Usage information: game history, betting activity, preferred sports markets (such as BPL or IPL cricket), bonus redemptions and platform interaction logs used to personalise your experience.

We collect this information directly from you (e.g. during registration or support requests), automatically through your use of the platform, and occasionally from identity verification service providers who assist with KYC compliance.

How We Use Your Information

14hib uses the personal information we collect for clearly defined, legitimate purposes. We do not use your data for purposes that are incompatible with those originally stated. The primary purposes for which we process your data are:

• Account creation and management: to register your 14hib account, verify your identity in line with our KYC obligations, and maintain your account profile securely.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods; to credit bonuses; and to make available all games and betting markets offered on 14hib.
• Customer support: to respond to your queries, complaints and account assistance requests in a timely and accurate manner.
• Safety and fraud prevention: to monitor transactions and platform activity for signs of fraudulent behaviour, money laundering, underage access and other prohibited conduct, and to take appropriate action where required.
• Platform improvement: to analyse aggregated usage patterns, troubleshoot technical issues, and develop new features and game offerings that better serve our Bangladesh player community.

Where 14hib wishes to send you promotional communications about bonuses, new game releases or seasonal campaigns (such as Eid specials or BPL promotions), we will only do so where you have given your consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time.

Payment Data and Financial Transactions

All financial transactions on 14hib — including deposits via bKash, Nagad and Rocket, as well as withdrawal requests — are processed through secure payment infrastructure. We collect only the minimum financial data necessary to complete and record your transactions accurately.

Transaction history is retained for a period consistent with applicable anti-money laundering and financial record-keeping requirements. This data may be reviewed if required during a dispute resolution or an account verification review.

Sharing of Your Information

14hib does not share your personal information with any third party except in the following limited and necessary circumstances:

• Service providers: trusted third-party vendors who assist with payment processing, identity verification, fraud detection and IT infrastructure maintenance. These providers operate under strict confidentiality agreements and may only process your data as directed by 14hib.
• Legal and regulatory obligations: where we are required by applicable law, court order or regulatory directive to disclose certain information, we will comply and, where permitted, notify you of such disclosure.
• Business continuity: in the event of a merger, acquisition or asset transfer involving 14hib, your information may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

We never share your data with advertising networks, data brokers or social media platforms for commercial targeting without your explicit and informed consent.

Cookies and Tracking Technologies

14hib uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences and session state, and to gather aggregate analytics data that helps us improve your experience. Cookies are small data files stored on your device when you visit our site. Types of cookies we may use include: essential session cookies required for login and navigation to function; preference cookies that remember your chosen settings; and analytics cookies that collect anonymised data on how users interact with 14hib.

You may control cookie behaviour through your browser settings. Disabling essential cookies may affect core platform functionality. By continuing to use 14hib after being presented with our cookie notice, you consent to our use of cookies as described in this policy.

Data Retention

14hib retains your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory and business obligations. Specifically, account registration data and KYC documents are typically retained for a minimum of five years following account closure to comply with applicable anti-money laundering regulations. Transaction records are kept for a similar period.

Where data is no longer required for any legitimate purpose, 14hib will securely delete or anonymise it. If you wish to request early deletion of your personal data, please contact our support team. Note that certain data may need to be retained despite such a request where retention is required by law.

Your Privacy Rights

As a 14hib user, you have the following rights in relation to the personal data we hold about you. You may exercise any of these rights by submitting a written request to our support team using the contact details at the bottom of this page:

• Right of access: you may request a copy of the personal data 14hib holds about you.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: in certain circumstances you may request that we delete your personal data. This right is subject to our legal retention obligations.
• Right to restriction: you may ask us to restrict how we process your data while a complaint or verification is under review.
• Right to withdraw consent: where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.

We aim to respond to all privacy rights requests within 30 days. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

Security Measures

14hib implements a range of technical and organisational security measures to protect your personal data againstunauthorised access, accidental loss, disclosure or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with restricted access controls, regular security assessments, and staff training on data protection best practices.

While we take all reasonable steps to safeguard your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, 14hib will take prompt action to contain the breach and will notify affected users as required by applicable obligations.

Protection of Minors

14hib is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor in your care has submitted personal information to 14hib, please contact us immediately so that we can take steps to remove that information from our records.

Changes to This Privacy Policy

14hib reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform features. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where the changes are significant, we will notify registered users via their registered email address or through a prominent notice on the platform.

Your continued use of 14hib following the posting of any changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically so you remain informed about how we protect your information.

Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way 14hib handles your personal data, our support team is here to help. We are committed to resolving privacy-related enquiries promptly and transparently.

You can reach us by email at: [email protected]